All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com
Transactional Processing
Operational
Traditional
?
Operational
EMV
?
Operational
Checks
Operational
PayTrace Go App
?
Operational
JSON API
Operational
90 days ago
100.0
% uptime
Today
Virtual Terminal
Operational
90 days ago
100.0
% uptime
Today
Traditional API & Secure Checkout
Operational
90 days ago
100.0
% uptime
Today
Reports - Billing | Invoicing
Operational
Branded Site
?
Operational
Documentation
?
Operational
5-Star Support
?
Operational
Processing Networks
Operational
90 days ago
100.0
% uptime
Today
TSYS (Vital)
Operational
Global Payments (GBL)
Operational
First Data North (FDT)
Operational
NGT TDC (NPT)
?
Operational
Magensa (MAG)
Operational
Payliance TransfusionBOC (CYBR)
Operational
Sage Payment Solutions (EFT)
Operational
EPX
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 18, 17:35 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 18, 17:02 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 18, 16:49 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 18, 16:47 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 18, 15:49 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 18, 15:46 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 18, 13:29 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 18, 13:26 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 18, 12:54 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 18, 12:51 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 18, 08:49 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 18, 08:46 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 18, 08:19 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 18, 08:16 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 18, 01:34 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 18, 01:32 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 17, 22:49 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 17, 22:47 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 17, 22:14 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 17, 22:13 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 17, 15:24 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 17, 15:24 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 17, 14:34 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 17, 14:21 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 17, 14:09 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 17, 14:08 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 17, 13:39 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 17, 13:16 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 17, 13:09 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 17, 13:07 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 17, 12:24 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 17, 12:22 PDT
Resolved -
Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 17, 11:34 PDT
Identified -
We are aware of the issue and have all hands on deck to get this resolved. If you experience issues logging in, please go directly to our login page at paytrace.com/login.pay as a workaround. We will provide updates as soon as they become available.
Thanks, PayTrace
May 17, 11:33 PDT
Investigating -
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 17, 11:28 PDT
Completed -
The scheduled maintenance has been completed.
May 8, 22:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 22:00 PDT
Scheduled -
Beginning at 10:00 pm (PT), Wednesday, May 8, 2024, PayTrace systems will be undergoing routine updates and enhancements. These updates will take no longer than 30 minutes. This update should not affect merchant services or payment processing in any way. However, this update could impact folks trying to access the login button from the PayTrace.net website. If you experience issues, please go directly to our login page at paytrace.com/login.pay as a workaround. Should you experience any other issues, please email our support team at support@paytrace.com.