tag:status.paytrace.com,2005:/historyPayTrace Status - Incident History2024-03-18T19:30:09-07:00PayTracetag:status.paytrace.com,2005:Incident/201872432024-03-13T10:30:56-07:002024-03-13T10:30:56-07:00PayTrace upgrade to the Fiserv Processing Platform.<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:30</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>09:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:38</var> PST</small><br><strong>Scheduled</strong> - We are upgrading our connection to the Fiserv Processing Platform. Testing will happen on Wednesday, March 13th, from 9:30 am PST to 10:30 am PST. We will have all hands-on deck to ensure the testing goes smoothly.<br /><br /><br />After we successfully test the connection, we will be moving all our Fiserv processing to the updated system on Saturday, March 16th, 2024. <br /><br />We appreciate your patience and understanding as we continue to make PayTrace an even better solution. If you have any questions, please contact our 5-star support team at support@paytrace.com or (888) 806 6545.<br /><br />Sincerely,<br /><br />The PayTrace Team</p>tag:status.paytrace.com,2005:Incident/199758992024-02-13T07:38:22-08:002024-02-13T07:39:18-08:00Telephone Support Unavailable<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>07:38</var> PST</small><br><strong>Resolved</strong> - 8x8 has resolved the issue. Telephone support is now available.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>07:29</var> PST</small><br><strong>Identified</strong> - PayTrace utilizes 8x8 as our phone provider. They have identified issues impacting the ability of agents to login, and customers to make phone calls. They have all hands on deck to get their system back up and running at full speed. While this issue gets corrected, please send all questions to support@PayTrace.com for immediate assistance. We’ll post updates when we know more.<br /><br />Thank you, for your patience.</p>tag:status.paytrace.com,2005:Incident/196704542024-01-10T11:21:15-08:002024-01-10T11:21:15-08:00First Data Processing Issues<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:21</var> PST</small><br><strong>Resolved</strong> - FDT is back up and running. We apologize for the inconvenience.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>10:59</var> PST</small><br><strong>Identified</strong> - We have identified the issues that are sporadically affecting the ability to process transactions on the First Data Processing Platform. Our technology team continues to work with First Data to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.</p>tag:status.paytrace.com,2005:Incident/196438922024-01-08T01:29:32-08:002024-01-08T01:29:32-08:00Possible Performance Issues<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>01:29</var> PST</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>01:24</var> PST</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/196247412024-01-05T13:54:30-08:002024-01-05T13:54:30-08:00Possible Performance Issues<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>13:54</var> PST</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>13:49</var> PST</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/196176102024-01-04T20:09:30-08:002024-01-04T20:09:30-08:00Possible Performance Issues<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>20:09</var> PST</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>20:05</var> PST</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/186133002023-09-26T11:21:34-07:002023-09-26T11:21:34-07:00NGT TDC Processing Platform Issue<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>11:21</var> PDT</small><br><strong>Resolved</strong> - NGT TDC Processing Platform is back up and running. Transactions are now processing like normal. NGT has confirmed the connectivity issue was on their end, and their team was able to fix the bug. <br /><br />Thank you for your patience during this issue. <br /><br />PayTrace</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:59</var> PDT</small><br><strong>Update</strong> - NGT TDC Processing Platform is continuing to experience issues. Our technology team is working with NGT to see when their platform will be back up and running. We will provide more updates as they become available.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>09:44</var> PDT</small><br><strong>Identified</strong> - We have identified the issues that are sporadically affecting the ability to process transactions on the NGT TDC Processing Platform. Our technology team is working with NGT to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.</p>tag:status.paytrace.com,2005:Incident/184428782023-09-12T23:00:12-07:002023-09-12T23:00:12-07:00System Maintenance Tuesday, September 12, 2023<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>20:09</var> PDT</small><br><strong>Scheduled</strong> - Beginning at 10:00pm (PT), Tuesday, September 12, 2023, PayTrace systems will be undergoing routine updates and enhancements. This should not affect merchant services or payment processing in any way. However, should you experience any issues, please email our support team at support@paytrace.com</p>tag:status.paytrace.com,2005:Incident/184445922023-09-09T00:10:39-07:002023-09-09T00:10:39-07:00Possible Performance Issues<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>00:10</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>00:05</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/184386942023-09-08T11:35:24-07:002023-09-08T11:35:24-07:00Possible Performance Issues<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:35</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:35</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/184381802023-09-08T10:48:25-07:002023-09-08T10:48:25-07:00Possible Performance Issues<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:48</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>10:47</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/184370092023-09-08T09:03:28-07:002023-09-08T09:03:28-07:00Possible Performance Issues<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:03</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>09:02</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/184325462023-09-08T01:49:25-07:002023-09-08T01:49:26-07:00Possible Performance Issues<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>01:49</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>01:49</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/183900532023-09-05T03:46:26-07:002023-09-05T03:46:26-07:00Possible Performance Issues<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>03:46</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>20:07</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/183330562023-08-31T03:04:40-07:002023-08-31T03:04:40-07:00Possible Performance Issues<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>03:04</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>03:04</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/183191832023-08-30T03:57:31-07:002023-08-30T03:57:31-07:00Possible Performance Issues<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>03:57</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>03:56</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/182658762023-08-25T15:52:28-07:002023-08-25T15:52:28-07:00Possible Performance Issues<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:52</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:51</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/180656552023-08-06T01:15:53-07:002023-08-06T01:15:53-07:00Possible Infrastructure Issues<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>01:15</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>01:06</var> PDT</small><br><strong>Investigating</strong> - Our automated systems are having trouble reaching our servers and we're investigating the possible connectivity issues. More information will be made available soon.</p>tag:status.paytrace.com,2005:Incident/180015012023-07-30T01:14:44-07:002023-07-30T01:14:44-07:00Possible Infrastructure Issues<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>01:14</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>01:06</var> PDT</small><br><strong>Investigating</strong> - Our automated systems are having trouble reaching our servers and we're investigating the possible connectivity issues. More information will be made available soon.</p>tag:status.paytrace.com,2005:Incident/179542852023-07-25T03:57:34-07:002023-07-25T03:57:34-07:00Possible Performance Issues<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>03:57</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>03:57</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/179202332023-07-21T01:19:29-07:002023-07-21T01:19:29-07:00Possible Performance Issues<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>01:19</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>01:19</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>tag:status.paytrace.com,2005:Incident/178681092023-07-16T01:10:46-07:002023-07-16T01:10:46-07:00Possible Infrastructure Issues<p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>01:10</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>16</var>, <var data-var='time'>01:06</var> PDT</small><br><strong>Investigating</strong> - Our automated systems are having trouble reaching our servers and we're investigating the possible connectivity issues. More information will be made available soon.</p>tag:status.paytrace.com,2005:Incident/178047092023-07-09T01:27:58-07:002023-07-09T01:27:59-07:00Possible Infrastructure Issues<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>01:27</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>01:06</var> PDT</small><br><strong>Investigating</strong> - Our automated systems are having trouble reaching our servers and we're investigating the possible connectivity issues. More information will be made available soon.</p>tag:status.paytrace.com,2005:Incident/177432212023-07-02T01:18:51-07:002023-07-02T01:18:51-07:00Possible Infrastructure Issues<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>01:18</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>01:06</var> PDT</small><br><strong>Investigating</strong> - Our automated systems are having trouble reaching our servers and we're investigating the possible connectivity issues. More information will be made available soon.</p>tag:status.paytrace.com,2005:Incident/177188942023-06-29T03:57:25-07:002023-06-29T03:57:25-07:00Possible Performance Issues<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>03:57</var> PDT</small><br><strong>Resolved</strong> - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.</p><p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>03:57</var> PDT</small><br><strong>Investigating</strong> - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.</p>