Incident Date: August 18, 2017
Owner Area: TSYS 3rd Party Vendor
A TSYS Third Party vendor that provides Telecom services from Merchant Terminals to TSYS Sierra platform experienced and outage in which 12 out of 14 SSL gateways were not taking traffic. This outage was caused by a network trace being initiated on the gateways at 14:09 EDT. The data trace software inadvertently hung and caused socket disconnects across the 12 gateways causing them to become unresponsive. At 16:19EDT the gateways were successfully restarted, restoring service for SSL connectivity.