TSYS identified a DNS issue and adjustments have been verified. The degraded network performance has stabilized.
Posted Jan 21, 2016 - 14:14 PST
Update
TSYS adjustments have mitigated many of the processing errors. We connect to three networks through a Load Balancer and it appears one is slightly having intermediate outages. If you experience a processing error, running the transaction again will place you on another network and should give the transition a good connection. We are moving TSYS statues to Degraded Performance. Will will continue to monitor this symptom.
Posted Jan 21, 2016 - 08:55 PST
Monitoring
TSYS has made adjustments to their network routing. We will continue to monitor the TSYS processing platform.
Posted Jan 20, 2016 - 17:12 PST
Identified
We have confirmation from TSYS, they are experiencing intermediate processing outages on their network. We will give updates as we receive them.
Posted Jan 20, 2016 - 13:16 PST
Investigating
We are currently investigating an issue connecting to the TSYS processing platform. Merchants using the TSYS platform are currently not getting responses to transaction requests.