Possible Performance Issues

Incident Report for PayTrace

Postmortem

We sincerely apologize our clients had to endure this unforeseen outage around our External Branded Site (paytrace.net). Upon investigation, we discovered our 3rd party provider had an IIS Application crash.

Posted Mar 02, 2016 - 15:55 PST

Resolved

This incident has been resolved.

Posted Mar 02, 2016 - 08:04 PST

Investigating

Our automated systems have detected possible performance issues with our External Branded Site (paytrace.net). We're currently investigating and will provide more information soon.

Posted Mar 02, 2016 - 07:18 PST