TSYS Transaction Processing Delays

Incident Report for PayTrace

Resolved

This incident has been resolved.

Posted Sep 23, 2016 - 16:47 PDT

Monitoring

The negative symptoms have stop. We are still looking into root cause.

Posted Sep 23, 2016 - 13:51 PDT

Update

We are still trying to isolate the root cause. Expect update in another 30 minutes.

Posted Sep 23, 2016 - 13:03 PDT

Update

We are in communication in TSYS providing data to help them isolate the issue. Expect update in another 30 minutes.

Posted Sep 23, 2016 - 11:59 PDT

Investigating

We are currently investigating an intermediate issue connecting to the TSYS processing platform.
Merchants using the TSYS platform are currently getting intermediate responses to transaction requests.
We have reached out to TSYS NOC team.

Posted Sep 23, 2016 - 11:35 PDT

This incident affected: Processing Networks (TSYS (Vital)).