At 9:27pm PST our primary database became unresponsive. Merchants were unable to login to PayTrace and our engineers began troubleshooting. We discovered that one of the provisioned drives for the database had become 100% utilized and locked the operating system down. At 11:06pm PST, after providing more disk space to the drive, the operating system became responsive on the database and all PayTrace systems came back online. Any batches that were scheduled to send during that window have been resubmitted. We apologize for any impact this may have caused our merchants and if you have any additional questions, please contact our support team at firstname.lastname@example.org
or by calling (888) 806-6545.