F5 Load Balancer Upgrade

Scheduled Maintenance Report for PayTrace

Completed

The scheduled maintenance has been completed.

Posted Apr 21, 2019 - 03:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Apr 21, 2019 - 01:01 PDT

Scheduled

During vulnerability remediation of F5 Load Balancer users can expect brief lapses in Services as upgrade is installed on the appliance. Upgrade process will be performed on the standby Load Balancer prior to the upgrade, there will be a slight outage as we failover to the Standby and then perform the required upgrades on the second Load Balancer. Failover will be timed in such a way to limit disruption to Production Services.

Posted Apr 19, 2019 - 12:30 PDT

This scheduled maintenance affected: Transactional Processing (Traditional, EMV, Checks) and JSON API, Virtual Terminal, Traditional API & Secure Checkout, Reports - Billing | Invoicing.