All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Uptime over the past 90 days. View historical uptime.
Transactional Processing Operational
Traditional Operational
EMV Operational
Checks Operational
PayTrace Go App Operational
JSON API Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Traditional API & Secure Checkout Operational
90 days ago
100.0 % uptime
Today
Reports - Billing | Invoicing Operational
Branded Site Operational
Documentation Operational
5-Star Support Operational
Processing Networks Operational
90 days ago
100.0 % uptime
Today
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
NGT TDC (NPT) Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
EPX Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
Fetching
Branded Site Uptime
Fetching
Dec 18, 2025

No incidents reported today.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
PayTrace Telephone Support Unavailable
Completed - The scheduled maintenance has been completed.
Dec 11, 12:45 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 12:00 PST
Scheduled - PayTrace telephone support will be unavailable on Thursday, December 11th, from 12:00 PM to 12:45 PM PST due to an all-company meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.
Dec 10, 18:09 PST
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Possible Performance Issues
Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
Dec 5, 01:15 PST
Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Dec 5, 00:56 PST
Dec 4, 2025

No incidents reported.

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