All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Uptime over the past 90 days. View historical uptime.
Transactional Processing Operational
Traditional ? Operational
EMV ? Operational
Checks Operational
PayTrace Go App ? Operational
JSON API Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
99.99 % uptime
Today
Traditional API & Secure Checkout Operational
90 days ago
100.0 % uptime
Today
Reports - Billing | Invoicing Operational
Branded Site ? Operational
Documentation ? Operational
5-Star Support ? Operational
Processing Networks Operational
90 days ago
100.0 % uptime
Today
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
NGT TDC (NPT) ? Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
EPX Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
Fetching
Branded Site Uptime
Fetching
Sep 18, 2025

No incidents reported today.

Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025
PayTrace Website Latency
Resolved - We are pleased to announce that the issue has been resolved and the PayTrace website is now back up and running at full speed. We appreciate your patience during this time. Thank you!
Sep 14, 10:13 PDT
Identified - PayTrace users are currently experiencing latency issues when logging in to our system. Our Technology team is aware of the problem and is working diligently to resolve it. We will provide additional updates as they become available.
Sep 14, 08:23 PDT
Sep 13, 2025
System Maintenance Saturday, September 13, 2025
Completed - The scheduled maintenance has been completed.
Sep 13, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 22:00 PDT
Scheduled - On Saturday, September 13, 2025, we will be performing planned maintenance on all PayTrace systems.

Beginning at 10:00 pm (PT), all PayTrace services, including transaction processing and account access, will be unavailable for a period of up to 60 minutes. If you have any questions, please contact Client Services at support@paytrace.com.

We apologize for any inconvenience, and thank you for your understanding as we work to maintain the security and performance of the PayTrace services.
Aug 13, 11:26 PDT
Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025
Introducing the new PayTrace Product List Feature
Completed - The scheduled maintenance has been completed.
Sep 8, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 10:00 PDT
Scheduled - We are excited to announce the launch of our new Product List feature, which helps you:
Enter your full catalog of products into the PayTrace Virtual Terminal

Submit enhanced data with each transaction

Comply with Visa’s new CEDP requirements: https://paytrace.net/blog/cedp-what-can-your-invoice-data-do-for-you

Create Your Product List Now

Log into the Virtual Terminal at https://paytrace.com/login.pay

Click “Account” in the menu on the left

Select “Enhanced Data”

Follow the instructions in our step-by-step user guide: https://paytrace.net/hubfs/paytrace_website/files_pdf/PayTrace_Custom-Product-Lists-Guide.pdf
or
Video walkthrough to easily create your custom product list: https://www.youtube.com/watch?v=8xTqQFxmOYA

Thanks,
PayTrace
Aug 26, 10:02 PDT
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage