Filter By Components

January 2017

[Scheduled] Our support for TLS v1.0 & v1.1 is ending
The scheduled maintenance has been completed.
Jan 17, 14:01-16:00 PST
SecureCheckout Error
This incident has been resolved.
Jan 11, 12:26-16:42 PST

December 2016

Backend Services
This incident and performance bottlenecking was resolved at 7:41am PST.
Dec 7, 09:37 PST
Possible Infrastructure Issues
This incident and performance bottlenecking was resolved.
Dec 7, 07:23-07:41 PST
[Scheduled] SSL Certificate Expiration and Security Improvements - Courtesy Advisory
All SSL Certificate maintenance has been completed and validated.
Dec 2, 09:00-10:09 PST

November 2016

[Scheduled] Regulatory Card Brand Updates and Maintenance
The scheduled maintenance has been completed.
Nov 1, 15:00-16:00 PST

October 2016

CYBR Payliance ACH/Check Transaction Processing Delays
This incident has been resolved.
Oct 27, 12:25-17:41 PST

September 2016

Connectivity Issues with PayTrace
We have resolved the connectivity/performance issues experienced this morning. This incident started at roughly 5:50am and traffic was restored at roughly 6:40am pacific time. A post-mortem report describing the nature of this incident will be published soon.
Sep 27, 06:04-08:10 PST
TSYS Transaction Processing Delays
This incident has been resolved.
Sep 23, 11:35-16:47 PST
Transaction Processing latency
This incident has been resolved.
Sep 9, 12:35-15:19 PST

August 2016

[Scheduled] HA Server Updates - Branded Site (paytrace.net) - Courtesy Advisory
The scheduled maintenance has been completed.
Aug 22, 16:01-16:30 PST
GBL Transaction Processing Delays
We can provide a postmortem once GBL issues an official RFO (Reason For Outage).
Aug 17, 15:51-19:56 PST

July 2016

Possible connectivity issues with First Data North Platform
We have monitored many transactions flowing through to First Data while maintaining a solid network connection.
Jul 29, 07:10-13:31 PST
[Scheduled] Firewall IPS Upgrades - Courtesy Advisory
The scheduled maintenance has been completed.
Jul 22, 21:19-21:39 PST
Possible Infrastructure Issues
This incident has been resolved.
Jul 18, 07:38-11:14 PST
API Errors
This incident has been resolved.
Jul 18, 07:22-07:26 PST
[Scheduled] PayTrace System Migration. We're migrating to a new data center.
The scheduled maintenance has been completed.
Jul 16, 09:00-12:00 PST
[Scheduled] JSON API System Migration. We're migrating to a new data center.
Migration of JSON API was successful.
Jul 9, 20:00-20:35 PST
[Scheduled] Billing and Invoices System Maintenance
The scheduled maintenance has been completed.
Jul 6, 09:01-10:00 PST
[Scheduled] Firewall HA Updates in our New Datacenter - Branded Site (paytrace.net) - Courtesy Advisory
Firewall HA Updates in our New Datacenter were completed and verified. Our Branded Site (www.paytrace.net) incurred a 4 minute outage.
Jul 5, 17:30-17:48 PST

June 2016

[Scheduled] Routine System Maintenance
We have completed our maintenance on the systems and all services are operating as expected.
Jun 18, 09:00-09:29 PST
PayTrace Connectivity Issues
Connectivity problems to PayTrace have been addressed and are stable. Postmortem on this incident to follow.
Jun 2, 05:15-10:15 PST

May 2016

[Scheduled] Branded Site (paytrace.net) Migration - Courtesy Advisory
The scheduled maintenance has been completed.
May 24, 14:00-14:30 PST

April 2016

[Scheduled] Sage Payment Solutions (EFT) Processor Network Maintenance
The scheduled maintenance has been completed.
Apr 16, 22:01 - Apr 17, 03:00 PST
[Scheduled] Database Indexing Performance Improvements
The scheduled maintenance has been completed.
Apr 4, 21:30-22:30 PST

March 2016

Possible Infrastructure Issues
This incident has been resolved.
Mar 20, 04:51-04:54 PST
Possible Performance Issues
This incident has been resolved.
Mar 4, 02:55-03:45 PST
Possible Performance Issues
This incident has been resolved.
Mar 2, 07:18-08:04 PST

February 2016

[Scheduled] Global Payments Juniper SSG5 OS Vulnerability Patch
The scheduled maintenance has been completed.
Feb 23, 18:00-20:00 PST
Degraded Batch Report Performance
A small pool of clients experienced degraded performance around Batch Reports from about 7:45-8:30am PST. Once we isolated the root cause, we quickly recompiled the Reports. This step instantly solved the degraded performance.
Feb 23, 10:03 PST
Possible Infrastructure Issues
This incident has been resolved.
Feb 20, 11:06-11:06 PST
Possible Infrastructure Issues
This incident has been resolved. We have stabilized the Virtual Terminal, we will investigate the cause and provide an update.
Feb 20, 04:23-04:53 PST
Possible Performance Issues
This incident has been resolved. Our External Branded Site (paytrace.net) is Operational, we will investigate the cause and provide a postmortem in the morning.
Feb 17, 20:39-21:05 PST
Possible Performance Issues
Full performance has been restored to our Virtual Terminal, and we are further investigating the source of the issue.
Feb 4, 09:15-09:30 PST
[Scheduled] Chase Paymentech (CPT) Processor Network Maintenance
The scheduled maintenance has been completed.
Feb 4, 01:00-05:00 PST
[Scheduled] SSL Certificate Expiration and Migration - Courtesy Advisory
The scheduled maintenance has been completed.
Feb 2, 09:06-09:19 PST

January 2016

Possible Infrastructure Issues
This incident has been resolved.
Jan 27, 22:17-22:21 PST
Backend Processing Issues with TSYS Processing Platform
TSYS identified a DNS issue and adjustments have been verified. The degraded network performance has stabilized.
Jan 20, 09:47 - Jan 21, 14:14 PST
[Scheduled] Microsoft - End of support for IE versions older than 11
The scheduled maintenance has been completed.
Jan 12, 15:44 PST
Connectivity Issues with TSYS Processing Platform
TSYS Acquiring Solutions identified that clients might have faced intermittent connectivity issues to TSYS websites between 0826 AM (PST) to 0842 AM (PST). All platforms are back up after the issue at our TSYS DNS provider resolved. Teams will further work with the DNS provider on the root cause for this issue.
Jan 12, 08:37-10:36 PST

December 2015

No incidents reported for this month.

November 2015

[Scheduled] Global Payments Juniper SSG5 OS Upgrade
This maintanence has been completed successfully.
Nov 7, 12:00-12:53 PST

October 2015

paytrace.com inconsistent outage
This morning at 7:30am PDT we experienced a failure on one of our web servers. Clients should not have experienced any pain resulting in this failure, since our web servers are located behind a Load Balancer. Upon further investigation we did find that the Load Balancer had an extremely high threshold set for switching traffic around, this inconsistently resulted in only some Clients getting a 503 server error. We have tested, monitored and mitigated future issues by lowering the threshold to a best practice standard setting. If a web server has a failure, your connection threshold will quickly adjust to another web server.
Oct 23, 13:22 PST
Possible Performance Issues
This incident has been resolved.
Oct 20, 23:49-23:49 PST
Possible Performance Issues
This incident has been resolved.
Oct 20, 23:34-23:44 PST

September 2015

paytrace.net certificate has expired
This incident has been resolved.
Sep 30, 08:04-09:34 PST
Database Latency
We suffered extreme latency within our duplicate transaction filter that caused login failures and prevented transaction processing.
Sep 4