Partial System Outage

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Transactional Processing Operational
Traditional   ? Operational
EMV   ? Operational
Checks   Operational
PayTrace Go App   ? Operational
JSON API   Operational
90 days ago
99.99 % uptime
Today
Virtual Terminal   Operational
90 days ago
99.99 % uptime
Today
Traditional API & Secure Checkout   Operational
90 days ago
99.99 % uptime
Today
Reports - Billing | Invoicing   Operational
Branded Site   ? Major Outage
Documentation   ? Operational
5-Star Support   ? Operational
Processing Networks Operational
TSYS (Vital)   Operational
Global Payments (GBL)   Operational
First Data North (FDT)   Operational
Chase Paymentech (CPT)   Operational
Heartland Payments (HRT)   Operational
Trident (MES)   Operational
NGT TDC (NPT)   ? Operational
Magensa (MAG)   Operational
Payliance TransfusionBOC (CYBR)   Operational
Sage Payment Solutions (EFT)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
Fetching
Branded Site Uptime
Fetching
Past Incidents
Jan 20, 2019

No incidents reported today.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

No incidents reported.

Jan 16, 2019
Completed - The scheduled maintenance has been completed.
Jan 16, 17:31 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 17:00 PST
Scheduled - We will be upgrading our Production Load Balancers to a newer version to improve network security. During this upgrade, we will experience network traffic disruption. This will result in active connections being severed and re-established with our Standby Load Balancer. This disruption should only be momentarily but we are requesting a 30 minute maintenance window from 5:00pm - 5:30pm PST to validate stability.
Jan 15, 12:42 PST
Resolved - PayTrace was able to identify the issue causing last nights failed connection to TSYS. We have fixed the issue and resubmitted last nights 8:00pm PST settlement. Batch reports are being emailed to all impacted merchants for the transactions that are pending.
Jan 16, 09:41 PST
Identified - It appears that there was an issue with connection to the TSYS platform last night for the 8:00pm PST time slot. We are currently looking into the issue and have our techs working on a resolution. We will provide updates as they become available.
Jan 16, 08:32 PST
Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019

No incidents reported.