All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Transactional Processing Operational
Traditional ? Operational
EMV ? Operational
Checks Operational
PayTrace Go App ? Operational
JSON API Operational
90 days ago
99.91 % uptime
Today
Virtual Terminal Operational
90 days ago
99.91 % uptime
Today
Traditional API & Secure Checkout Operational
90 days ago
99.91 % uptime
Today
Reports - Billing | Invoicing Operational
Branded Site ? Operational
Documentation ? Operational
5-Star Support ? Operational
Processing Networks Operational
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
Chase Paymentech (CPT) Operational
Heartland Payments (HRT) Operational
Trident (MES) Operational
NGT TDC (NPT) ? Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
PayTrace's AWS Migration Jun 6, 01:00-06:00 PDT
Our gateway is getting a tune-up to improve reliability!

In the coming weeks, PayTrace is making a significant improvement in the reliability of our gateway by transitioning to Amazon Web Services. Our promise to make merchants happy means we continuously look for ways to improve our products and services.

We are scheduling a system update for Saturday, June 6, 2020, from 1 AM Pacific to 6 AM Pacific. In order to minimize the impact on merchants, we have scheduled this system upgrade during the lowest period of processed transaction volume. We recognize that some settlements may be disrupted during this time. Once this update is complete, we will restart all normally scheduled processes.

Amazon Web Services is one of the leading cloud computing platforms and is used by many companies in the payments industry. This transition makes our platform more robust, reliable and secure, while also providing more sophisticated monitoring solutions. This update will enable businesses like yours to meet rapidly changing customer behaviors, and scale to support your business growth.

PayTrace AWS migration checklist:
Share this email with your CTO, IT, development team, software, or hosting provider.
Delay, or postpone transactions and scheduled API requests between 1 AM-6 AM Pacific.
Use Fully Qualified Domain Names (FQDN) to submit requests. For example:
Our REST API uses https://api.paytrace.com - additional documentation can be found here.
Our Traditional API uses https://paytrace.com/api/y - additional documentation can be found here.
If you whitelist our external IP addresses, these will change. If you cannot whitelist based off of FQDNs, please email support@paytrace.com.
Contact support@paytrace.com if you have any questions in advance of this update.

Thanks for partnering with us to make this transition. We are confident you will appreciate the improved performance, reliability and scalability this transition provides to help fuel your business growth.

Our 5-star support team is always ready to help. Please reach out to our support team by email, or by calling (888) 806-6545 for any concerns you may have about this planned system update.

Respectfully,
The PayTrace TechOps Team
Posted on May 14, 14:11 PDT
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
Fetching
Branded Site Uptime
Fetching
Past Incidents
May 24, 2020

No incidents reported today.

May 23, 2020

No incidents reported.

May 22, 2020
Resolved - PayTrace’s technology team has identified the source of the connectivity issues and has restored all services. Should you have immediate questions, please contact our client support team who can be reached by emailing support@paytrace.com. Once again-thank you for your understanding.
May 22, 18:33 PDT
Update - Our automated systems have detected performance issues. We are currently investigating, and will provide more information as soon as it becomes available. Thank you for your patience as we work to resolve connectivity issues you may be experiencing.
May 22, 17:58 PDT
Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 22, 17:04 PDT
May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020
Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
May 14, 17:00 PDT
Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
May 14, 17:00 PDT
May 13, 2020

No incidents reported.

May 12, 2020

No incidents reported.

May 11, 2020

No incidents reported.

May 10, 2020

No incidents reported.