All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Transactional Processing Operational
Traditional   ? Operational
EMV   ? Operational
Checks   Operational
PayTrace Go App   ? Operational
JSON API   Operational
90 days ago
99.99 % uptime
Today
Virtual Terminal   Operational
90 days ago
99.99 % uptime
Today
Traditional API & Secure Checkout   Operational
90 days ago
99.99 % uptime
Today
Reports - Billing | Invoicing   Operational
Branded Site   ? Operational
Documentation   ? Operational
5-Star Support   ? Operational
Processing Networks Operational
TSYS (Vital)   Operational
Global Payments (GBL)   Operational
First Data North (FDT)   Operational
Chase Paymentech (CPT)   Operational
Heartland Payments (HRT)   Operational
Trident (MES)   Operational
NGT TDC (NPT)   ? Operational
Magensa (MAG)   Operational
Payliance TransfusionBOC (CYBR)   Operational
Sage Payment Solutions (EFT)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
Fetching
Branded Site Uptime
Fetching
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018
Resolved - PayTrace has confirmed that the issue is on Cielo's (MES) end. Their team has all hands on deck trying to resolve the issue. They are putting together communication regarding the issue, and asked everyone impacted to be on the lookout for that update.

If you have any questions in the meantime, please contact Cielo (MES) 24/7 Customer Care Team @ 1-888-288-2692 or email help@merchante-solutions.com.

Thanks,

The PayTrace Team
Dec 10, 09:41 PST
Update - We are continuing to work on a fix for this issue.
Dec 10, 09:35 PST
Identified - We have identified an issue with the Trident Processing Platform (MES). Our team is in contact with Cielo (MES) and will be providing real time updates when they become available.
Dec 10, 08:46 PST
Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018
Completed - The scheduled maintenance has been completed.
Dec 5, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 08:00 PST
Scheduled - PayTrace telephone support will be unavailable on Wednesday December 5, 2018 from 8:00am PDT to 1:00pm PDT for our annual all company meeting. Email support will be available during this time (Support@PayTrace.com). Telephone support will resume like normal at 1:00pm PST. We apologize for any inconvenience.

Thank you!
Dec 3, 15:28 PST
Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.