All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Transactional Processing Operational
Traditional ? Operational
EMV ? Operational
Checks Operational
PayTrace Go App ? Operational
JSON API Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Traditional API & Secure Checkout Operational
90 days ago
100.0 % uptime
Today
Reports - Billing | Invoicing Operational
Branded Site ? Operational
Documentation ? Operational
5-Star Support ? Operational
Processing Networks Operational
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
Chase Paymentech (CPT) Operational
Heartland Payments (HRT) Operational
Trident (MES) Operational
NGT TDC (NPT) ? Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
Fetching
Branded Site Uptime
Fetching
Past Incidents
Jan 26, 2021

No incidents reported today.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021
Completed - The scheduled maintenance has been completed.
Jan 17, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 15:00 PST
Scheduled - On Sunday, January 17th, 2021 from 3:00 pm PDT to 5:00 pm PDT PayTrace will be upgrading our database. Transaction processing will only be impacted by those processing through the JSON API. You will also be unable to use the View Transactions page and any other type of reporting features (billing/receipts) during this time. After this upgrade, there will be no action required by merchants or developers. This upgrade will integrate seamlessly into our current service and functionality.
Dec 18, 11:48 PST
Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021
Resolved - Infrastructure around the area has been almost completely restored.
Jan 13, 15:58 PST
Investigating - We are currently experiencing a significant weather event which has resulted in widespread power outages across the area. Gateway functionality has not been impacted by this. However, phone support is currently unavailable. Email support is still available through support@paytrace.com
Jan 13, 07:34 PST
Jan 12, 2021

No incidents reported.