Monitoring - We have been able to work with our 3rd party email vendor to restore almost all email delivery volume. If you are still unable to send/receive emails from the PayTrace system, please contact our support group at support@paytrace.com or by calling 888-806-6545. We will be closely monitoring the situation over the next few days to ensure email deliveries are successful.
Apr 5, 16:04 PDT
Update - We have identified a bottleneck with a 3rd party vendor who we partner with to deliver PayTrace system generated emails. This bottleneck is disrupting the ability for us to reliably deliver emails from our system. These emails include batch reports, custom reports, receipts and invoices.

We understand how challenging and disruptive an issue like this is for our clients. We are diligently working on a resolution that includes migrating away from this 3rd party vendor, and onto more scalable and reliable platform to restore email service. We anticipate this issue will be present for the next few days as we finalize a strategy and migration plan to execute on.

Merchants are still able to access their batch reports, custom reports, receipts and invoices through our website. You are still able to attempt to email them from the UI. The UI will tell you that your email was sent. However due to this issue – the email will not be delivered to the desired recipient(s). We know many merchants rely on things such as batch reports or custom reports on a daily basis, and this negatively impacts their workflow. As a workaround, you are still able to get access to this information by logging into the PayTrace website. Please contact our support team @ 1-888-806-6545 or by email @ support@PayTrace.com if you would like assistance in finding these reports/receipts.

Our goal is to provide updates on status page every 24 hours as we get closer to a resolution. We thank you for your patience.”
Apr 4, 14:53 PDT
Identified - We have identified the issue with our email provider.
We are working to discover solutions to solve the issue.
Apr 3, 16:50 PDT
Update - We are working with our email providers to identify the root cause.
Apr 3, 12:44 PDT
Investigating - We are currently investigating an issue regarding PayTrace Daily Batch Reports not reaching intended recipients. We will provide more information when it becomes available.
Apr 3, 12:30 PDT

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Transactional Processing Operational
Traditional   ? Operational
EMV   ? Operational
Checks   Operational
JSON API   Operational
90 days ago
99.99 % uptime
Today
Virtual Terminal   Operational
90 days ago
99.98 % uptime
Today
Traditional API & Secure Checkout   Operational
90 days ago
99.98 % uptime
Today
Reports - Billing | Invoicing   Operational
Branded Site   ? Operational
Documentation   ? Operational
5-Star Support   ? Operational
Processing Networks Operational
TSYS (Vital)   Operational
Global Payments (GBL)   Operational
First Data North (FDT)   Operational
Chase Paymentech (CPT)   Operational
Heartland Payments (HRT)   Operational
Trident (MES)   Operational
NGT TDC (NPT)   ? Operational
Magensa (MAG)   Operational
Payliance TransfusionBOC (CYBR)   Operational
Sage Payment Solutions (EFT)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
Fetching
Branded Site Uptime
Fetching
Past Incidents
May 21, 2018

No incidents reported today.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018

No incidents reported.

May 16, 2018

No incidents reported.

May 15, 2018
Resolved - This incident has been resolved. The 6:30 pm PST settlement was successfully received and processed by First Data North and the batch reports have been sent.
May 15, 08:28 PDT
Identified - During last nights First Data North settlement, our team was able to validate that First Data North had a connection timeout. PayTrace currently has all hands on deck re-preparing the file for settlement. Once the settlement has been resent, batch reports will be sent out indicating the batch's success. We will also update this page once the settlement process has been completed.
May 15, 07:12 PDT
May 14, 2018

No incidents reported.

May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018

No incidents reported.

May 10, 2018

No incidents reported.

May 9, 2018

No incidents reported.

May 8, 2018

No incidents reported.

May 7, 2018

No incidents reported.