Update - We have Switched ON TLS v1.0 & 1.1 for a short window to provide one last opportunity for integrators to upgrade their systems.

** Thursday March 30th will be a hard deadline Switch OFF **

How to validate your TLS v1.2 upgrade:

If you are a Virtual Terminal user please validate your browser supports TLS v1.2, please test it by navigating to: https://beta.paytrace.com

If you have an integration with a Traditional PayTrace API, please send a test API request to the endpoint URL: Traditional API - https://beta.paytrace.com/api/default.pay

We’re always happy to help. Please contact us with any questions.
Mar 23, 13:34 PDT
Monitoring - PayTrace has sent a few Bulletin notifications on the TLSv1.2 security upgrade this year.
PayTrace support for TLS v1.0 & v1.1 ended back on January 17th, 2017: http://status.paytrace.com/incidents/36clc17mln77 Since then we have disabled TLSv1.0 & 1.1 on all other PayTrace endpoints.

We officially upgraded our systems for PayTrace.com today at 1:00pm PDT. If you are experiencing issues right around that time frame, you need to upgrade your operating system to a version that supports TLS v1.2.  

We’re always happy to help. Please contact us with any questions.
Mar 22, 14:32 PDT

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Transaction Processing Operational
JSON API Operational
Virtual Terminal Operational
Traditional API & Secure Checkout Operational
Reports - Billing | Invoicing Operational
Branded Site ? Operational
Documentation ? Operational
5-Star Support ? Operational
Processing Networks Operational
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
Chase Paymentech (CPT) Operational
Heartland Payments (HRT) Operational
Trident (MES) Operational
NGT TDC (NPT) ? Operational
EFTchecks (GETI) Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
PCI Compliance: PayTrace will not be able to provide support for systems that no longer receive Security updates from the manufacture.

As of April 12, 2017, Microsoft is ending support for the Windows Vista operating system. This product will no longer receive:

Security updates (PCI Compliance),
Non-security hotfixes,
Free or paid assisted support options, or
Online technical content updates from Microsoft.
Computers running the Windows Vista operating system will continue to work even after support ends. However, using unsupported software may increase the risks of viruses and other security threats.

Users and administrators are encouraged to upgrade to a currently supported operating system.
Posted on Mar 21, 11:56 PDT
System Metrics Month Week Day
Virtual Terminal | Traditional API | Secure Checkout Uptime
Branded Site Uptime
Past Incidents
Mar 29, 2017

No incidents reported today.

Mar 28, 2017

No incidents reported.

Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 21, 2017

No incidents reported.

Mar 20, 2017

No incidents reported.

Mar 19, 2017
Completed - The scheduled maintenance has been completed.
Mar 19, 09:30 PDT
Verifying - All adjustments have been applied. All traffic migrated appropriately, we will continue to monitor.
Mar 19, 09:13 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 09:00 PDT
Scheduled - These adjustments are low risk, traffic will bounce and migrate during this maintenance window.
Mar 14, 16:38 PDT
Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017

No incidents reported.

Mar 15, 2017

No incidents reported.