All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Transactional Processing Operational
Traditional ? Operational
EMV ? Operational
Checks Operational
PayTrace Go App ? Operational
JSON API Operational
90 days ago
99.99 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Traditional API & Secure Checkout Operational
90 days ago
100.0 % uptime
Today
Reports - Billing | Invoicing Operational
Branded Site ? Operational
Documentation ? Operational
5-Star Support ? Operational
Processing Networks Operational
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
Chase Paymentech (CPT) Operational
Heartland Payments (HRT) Operational
Trident (MES) Operational
NGT TDC (NPT) ? Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
Fetching
Branded Site Uptime
Fetching
Past Incidents
Sep 27, 2020

No incidents reported today.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020
Resolved - We were able to successfully process all 09/24/20 Recurring Payments/Custom Report and Store and Forward payments. Reports and receipts have been emailed out accordingly. We were able to identify and resolve the issue causing this incident. All Recurring Payments/Custom Report and Store and Forward payments will process at there normal scheduled time tomorrow.

Thanks,
PayTrace
Sep 24, 08:35 PDT
Identified - Our IT Team has identified the issue and are in the process of manually reprocessing Recurring Payments/Custom Reports and Store and Forward payments. We will provide an update once this has been completed.

Thanks,
PayTrace
Sep 24, 08:12 PDT
Investigating - We are currently investigating reports of 09/24/20 Recurring Payments/Custom Report and Store and Forward payments not processing. We have our IT team looking into the issue and will update this page once we have more information.
Sep 24, 07:26 PDT
Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020
Completed - The scheduled maintenance has been completed.
Sep 18, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 11:00 PDT
Scheduled - PayTrace telephone support will be unavailable on Friday September 18th, 2020 from 11:00am PDT to 1:00pm PDT for our Client Services team meeting. Email support will be available during this time (Support@PayTrace.com). Telephone support will resume like normal at 1:00pm PDT.

We apologize for any inconvenience.
Sep 18, 07:45 PDT
Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.