All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Uptime over the past 90 days. View historical uptime.
Transactional Processing Operational
Traditional ? Operational
EMV ? Operational
Checks Operational
PayTrace Go App ? Operational
JSON API Operational
90 days ago
99.9 % uptime
Today
Virtual Terminal Operational
90 days ago
99.9 % uptime
Today
Traditional API & Secure Checkout Operational
90 days ago
99.91 % uptime
Today
Reports - Billing | Invoicing Operational
Branded Site ? Operational
Documentation ? Operational
5-Star Support ? Operational
Processing Networks Operational
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
Chase Paymentech (CPT) Operational
Heartland Payments (HRT) Operational
Trident (MES) Operational
NGT TDC (NPT) ? Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
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Branded Site Uptime
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Past Incidents
Jul 12, 2020

No incidents reported today.

Jul 11, 2020

No incidents reported.

Jul 10, 2020

No incidents reported.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020
Chase Paymentech Settlement Delay
Resolved - PayTrace was able to successfully settle all Chase Paymentech transactions from 07/06/20 8:30 pm PST settlement file. Batch reports for all settled transactions have been delivered to their standard recipients.

Our team has also discovered the cause of the issue and will be fixing the issue before tonight's settlement.

Thank you for your understanding.

PayTrace
Jul 7, 11:40 PDT
Update - We are continuing to investigate this issue.
Jul 7, 07:25 PDT
Investigating - We are investigating an error in submitting the 8:30 PM PST Chase Paymentech settlement file. As more details become available we will provide updates Thank you for your patience.
Jul 7, 07:13 PDT
Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

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