PayTrace Status

All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Uptime over the past 90 days. View historical uptime.

Transactional Processing Operational

Traditional Operational

EMV Operational

Checks Operational

PayTrace Go App Operational

JSON API Operational

90 days ago

99.99 % uptime

Today

Virtual Terminal Operational

90 days ago

99.99 % uptime

Today

Traditional API & Secure Checkout Operational

90 days ago

99.99 % uptime

Today

Reports - Billing | Invoicing Operational

Branded Site Operational

Documentation Operational

5-Star Support Operational

Processing Networks Operational

TSYS (Vital) Operational

Global Payments (GBL) Operational

First Data North (FDT) Operational

Chase Paymentech (CPT) Operational

Heartland Payments (HRT) Operational

Trident (MES) Operational

NGT TDC (NPT) Operational

Magensa (MAG) Operational

Payliance TransfusionBOC (CYBR) Operational

Sage Payment Solutions (EFT) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Virtual Terminal | Traditional API | Secure Checkout Uptime

Fetching

JSON API Uptime

Fetching

Branded Site Uptime

Fetching

Past Incidents

Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

Trident (MES) Processing Platform Offline

Resolved - PayTrace has confirmed that the issue is on Cielo's (MES) end. Their team has all hands on deck trying to resolve the issue. They are putting together communication regarding the issue, and asked everyone impacted to be on the lookout for that update.

If you have any questions in the meantime, please contact Cielo (MES) 24/7 Customer Care Team @ 1-888-288-2692 or email help@merchante-solutions.com.

Thanks,

The PayTrace Team
Dec 10, 09:41 PST

Update - We are continuing to work on a fix for this issue.
Dec 10, 09:35 PST

Identified - We have identified an issue with the Trident Processing Platform (MES). Our team is in contact with Cielo (MES) and will be providing real time updates when they become available.
Dec 10, 08:46 PST

Dec 9, 2018

No incidents reported.

Dec 8, 2018

No incidents reported.

Dec 7, 2018

No incidents reported.

Dec 6, 2018

No incidents reported.

Dec 5, 2018

All Company Meeting

Completed - The scheduled maintenance has been completed.
Dec 5, 13:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 08:00 PST

Scheduled - PayTrace telephone support will be unavailable on Wednesday December 5, 2018 from 8:00am PDT to 1:00pm PDT for our annual all company meeting. Email support will be available during this time (Support@PayTrace.com). Telephone support will resume like normal at 1:00pm PST. We apologize for any inconvenience.

Thank you!
Dec 3, 15:28 PST

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

No incidents reported.

Nov 28, 2018

No incidents reported.