All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Uptime over the past 90 days. View historical uptime.
Transactional Processing Operational
Traditional ? Operational
EMV ? Operational
Checks Operational
PayTrace Go App ? Operational
JSON API Operational
90 days ago
99.9 % uptime
Today
Virtual Terminal Operational
90 days ago
99.9 % uptime
Today
Traditional API & Secure Checkout Operational
90 days ago
99.9 % uptime
Today
Reports - Billing | Invoicing Operational
Branded Site ? Operational
Documentation ? Operational
5-Star Support ? Operational
Processing Networks Operational
90 days ago
100.0 % uptime
Today
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
NGT TDC (NPT) ? Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
EPX Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
Fetching
Branded Site Uptime
Fetching
Past Incidents
Sep 6, 2024

No incidents reported today.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

No incidents reported.

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.

Aug 26, 2024
Possible Performance Issues
Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
Aug 26, 20:29 PDT
Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Aug 26, 20:25 PDT
Aug 25, 2024

No incidents reported.

Aug 24, 2024
System Maintenance Saturday, August 24, 2024
Completed - The scheduled maintenance has been completed.
Aug 24, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 22:00 PDT
Scheduled - On Saturday, August 24, 2024, we will be performing planned maintenance on all PayTrace systems.

Beginning at 10:00 pm (PT), all PayTrace services, including transaction processing and account access, will be unavailable for a period of up to 60 minutes. If you have any questions, please contact Client Services at support@paytrace.com.

We apologize for any inconvenience and thank you for your understanding as we work to maintain the security and performance of the PayTrace services.
Jul 23, 12:29 PDT
Aug 23, 2024

No incidents reported.

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