Trident (MES) Processing Platform Offline

Incident Report for PayTrace

Resolved

PayTrace has confirmed that the issue is on Cielo's (MES) end. Their team has all hands on deck trying to resolve the issue. They are putting together communication regarding the issue, and asked everyone impacted to be on the lookout for that update.

If you have any questions in the meantime, please contact Cielo (MES) 24/7 Customer Care Team @ 1-888-288-2692 or email help@merchante-solutions.com.

Thanks,

The PayTrace Team

Posted Dec 10, 2018 - 09:41 PST

Update

We are continuing to work on a fix for this issue.

Posted Dec 10, 2018 - 09:35 PST

Identified

We have identified an issue with the Trident Processing Platform (MES). Our team is in contact with Cielo (MES) and will be providing real time updates when they become available.

Posted Dec 10, 2018 - 08:46 PST