Site Latency

Incident Report for PayTrace

Resolved

We have stopped the negative impact causing latency. We will be investigating the root cause and will provide a postmortem when available.

Posted Oct 29, 2018 - 15:08 PDT

Investigating

We are currently investigating reports of latency when accessing PayTrace. We are working on identifying the issue and bringing our site back to full speed. Please check back with the site periodically as we resolve this this issue. Additionally, you may also check our status page as we will be providing real time updates.

Posted Oct 29, 2018 - 12:55 PDT

This incident affected: Virtual Terminal, Traditional API & Secure Checkout, and Branded Site.