TSYS Transaction Processing Delays

Incident Report for PayTrace

Resolved

TSYS transaction processing is back up and running at full speed. We will provide a postmortem after we gather all information around the root cause.

Posted Dec 27, 2018 - 10:05 PST

Investigating

We are currently investigating an issue connecting to the TSYS processing platform.
Merchants using the TSYS platform are currently not getting responses to transaction requests.

We are currently in contact with TSYS as they are investigating what is causing this issue and will be updating the status page with information as it is provided to us. Please check back periodically as we will be providing these updates in real time.

Posted Dec 27, 2018 - 09:02 PST

This incident affected: Processing Networks (TSYS (Vital)).