Merchants using Android devices with the updated PayTrace Go Application are being told their transactions are declined and showing the transaction details as blank. But switching (in app) to the View Transactions page, shows those transactions as "Pending Settlement" status. So the transactions are not actually all declining.
We have two workarounds for the issue:
1. Proceed after the decline message to View Transactions page in the application to see the actual result.
2. Revert back to older version of the app. Instructions for doing so can be found at http://help.paytrace.com/paytrace-go-android-app
We have also identified that certain merchants using Android devices are unable to login to the application. You will need to revert back to the older version of the application if you are experiencing this issue.
Our team has all hands on deck trying to resolve the current Android issues on our updated PayTrace Go Application. Updates will be provided on this issue when more information becomes available.
Thank you for your patience!