Chase Paymentech Settlement Delay

Incident Report for PayTrace

Resolved

PayTrace was able to successfully settle all Chase Paymentech transactions from 07/06/20 8:30 pm PST settlement file. Batch reports for all settled transactions have been delivered to their standard recipients.

Our team has also discovered the cause of the issue and will be fixing the issue before tonight's settlement.

Thank you for your understanding.

PayTrace

Posted Jul 07, 2020 - 11:40 PDT

Update

We are continuing to investigate this issue.

Posted Jul 07, 2020 - 07:25 PDT

Investigating

We are investigating an error in submitting the 8:30 PM PST Chase Paymentech settlement file. As more details become available we will provide updates Thank you for your patience.

Posted Jul 07, 2020 - 07:13 PDT