PayTrace’s technology team has identified the source of the connectivity issues and has restored all services. Should you have immediate questions, please contact our client support team who can be reached by emailing support@paytrace.com. Once again-thank you for your understanding.
Posted May 22, 2020 - 18:33 PDT
Update
Our automated systems have detected performance issues. We are currently investigating, and will provide more information as soon as it becomes available. Thank you for your patience as we work to resolve connectivity issues you may be experiencing.
Posted May 22, 2020 - 17:58 PDT
Investigating
Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Posted May 22, 2020 - 17:04 PDT
This incident affected: JSON API, Virtual Terminal, Traditional API & Secure Checkout, Reports - Billing | Invoicing, Branded Site, and Documentation.