All Systems Operational
About This Site
All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com
Transactional Processing
Operational
Traditional
Operational
EMV
Operational
Checks
Operational
PayTrace Go App
Operational
JSON API
Operational
Virtual Terminal
Operational
Traditional API & Secure Checkout
Operational
Reports - Billing | Invoicing
Operational
Branded Site
Operational
Documentation
Operational
5-Star Support
Operational
Processing Networks
Operational
TSYS (Vital)
Operational
Global Payments (GBL)
Operational
First Data North (FDT)
Operational
NGT TDC (NPT)
Operational
Magensa (MAG)
Operational
Payliance TransfusionBOC (CYBR)
Operational
Sage Payment Solutions (EFT)
Operational
EPX
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PayTrace Annual All-Company Meeting Feb 3, 2026 05:00-15:00 PST
Please note that PayTrace telephone support will not be available on Tuesday, February 3rd, from 5 am PST to 3 pm PST for our annual all-company meeting. However, you can still reach us via email at support@paytrace.com.
Thank you for your patience and understanding.
Posted on Jan 30, 2026 - 15:50 PST
Thank you for your patience and understanding.
Posted on Jan 30, 2026 - 15:50 PST
PayTrace Annual All-Company Meeting Feb 4, 2026 05:00-15:00 PST
Please note that PayTrace telephone support will not be available on Wednesday, February 4th, from 5 am PST to 3 pm PST for our annual all-company meeting. However, you can still reach us via email at support@paytrace.com.
Thank you for your patience and understanding.
Posted on Jan 30, 2026 - 15:53 PST
Thank you for your patience and understanding.
Posted on Jan 30, 2026 - 15:53 PST
PayTrace Annual All-Company Meeting Feb 5, 2026 13:00-16:00 PST
Please note that PayTrace telephone support will not be available on Thursday, February 5th, from 1 pm PST to 4 pm PST for our annual all-company meeting. However, you can still reach us via email at support@paytrace.com.
Thank you for your patience and understanding.
Posted on Jan 30, 2026 - 15:55 PST
Thank you for your patience and understanding.
Posted on Jan 30, 2026 - 15:55 PST
Updated Terms and Conditions Mar 10, 2026 05:00-07:00 PDT
Dear PayTrace customer,
We are updating our Terms and Conditions to better reflect our growing services and to ensure we continue providing a transparent experience for our community.
What is changing?
While we recommend reading the full Terms and Conditions, here is a summary of the key updates:
Updated responsibilities of end users to ensure secure password protection and data management practices.
Updated language on PayTrace’s use of its customer data.
Clarification on PayTrace’s ability to gather and use feedback from its end users.
Updated dispute resolution language.
When do these changes take effect?
The updated terms are effective as of March 10th, 2026. PayTrace users who log in to the PayTrace Virtual Terminal/website will be required to agree to the new terms. For API users continuing to use the PayTrace API’s after March 10th, this serves as your agreement to these updated terms.
Where can I read more?
You can find the full version of our new Terms and Conditions on our website: https://paytrace.net/terms-conditions-2026
Thank you for being a part of the PayTrace community.
Best regards,
The PayTrace Team
Posted on Jan 26, 2026 - 07:57 PST
We are updating our Terms and Conditions to better reflect our growing services and to ensure we continue providing a transparent experience for our community.
What is changing?
While we recommend reading the full Terms and Conditions, here is a summary of the key updates:
Updated responsibilities of end users to ensure secure password protection and data management practices.
Updated language on PayTrace’s use of its customer data.
Clarification on PayTrace’s ability to gather and use feedback from its end users.
Updated dispute resolution language.
When do these changes take effect?
The updated terms are effective as of March 10th, 2026. PayTrace users who log in to the PayTrace Virtual Terminal/website will be required to agree to the new terms. For API users continuing to use the PayTrace API’s after March 10th, this serves as your agreement to these updated terms.
Where can I read more?
You can find the full version of our new Terms and Conditions on our website: https://paytrace.net/terms-conditions-2026
Thank you for being a part of the PayTrace community.
Best regards,
The PayTrace Team
Posted on Jan 26, 2026 - 07:57 PST