All Systems Operational
About This Site
All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com
Transactional Processing
Operational
Traditional
Operational
EMV
Operational
Checks
Operational
PayTrace Go App
Operational
JSON API
Operational
Virtual Terminal
Operational
Traditional API & Secure Checkout
Operational
Reports - Billing | Invoicing
Operational
Branded Site
Operational
Documentation
Operational
5-Star Support
Operational
Processing Networks
Operational
TSYS (Vital)
Operational
Global Payments (GBL)
Operational
First Data North (FDT)
Operational
NGT TDC (NPT)
Operational
Magensa (MAG)
Operational
Payliance TransfusionBOC (CYBR)
Operational
Sage Payment Solutions (EFT)
Operational
EPX
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PayTrace Telephone Support Unavailable Feb 25, 2026 13:00-14:00 PST
PayTrace telephone support will be unavailable on Wednesday, February 25th, from 1:00 PM to 2:00 PM PST due to a Client Services team meeting. However, email support will still be available through support@paytrace.com. We appreciate your understanding.
Posted on Feb 16, 2026 - 11:08 PST
Posted on Feb 16, 2026 - 11:08 PST
Upcoming TLS Certificate Rotation Mar 5, 2026 07:00-10:00 PST
PayTrace will be rotating our TLS certificates on March 5, 2026. To ensure uninterrupted service, please work with your developer or integration provider to review and implement the following recommendations before March 1, 2026.
Key Changes
Our API endpoints will undergo a planned TLS certificate rotation. While we will maintain the same Certificate Authority (CA), the leaf and intermediate certificates in the chain will be updated.
Important Implementation Advisory
We have observed that some integrators are implementing certificate pinning in a way that could lead to service disruptions. To maintain security while ensuring service continuity:
✅ DO: Pin the root CA certificate
❌ DO NOT: Pin the complete certificate chain or leaf certificates
Rationale
Root CA pinning provides the security benefits of certificate pinning while maintaining operational flexibility.
Full chain or leaf certificate pinning will cause failures during routine certificate rotations
Root CAs change very infrequently, reducing maintenance overhead
Implementation Resources
Amazon Trust Service Root CA Repository: https://www.amazontrust.com/repository/
Mozilla CA/Root CA Lifecycles: https://wiki.mozilla.org/CA/Root_CA_Lifecycles
OWASP Certificate and Public Key Pinning: https://owasp.org/www-community/controls/Certificate_and_Public_Key_Pinning
Expected Timeline
February 17, 2026: Announcement and preparation period begins
March 1, 2026: Date all modifications must be made by
March 5, 2026: Certificate rotation date
Support
If you have any questions around the upcoming certificate rotation, please contact Developer Support at developersupport@paytrace.com.
Posted on Feb 17, 2026 - 16:34 PST
Key Changes
Our API endpoints will undergo a planned TLS certificate rotation. While we will maintain the same Certificate Authority (CA), the leaf and intermediate certificates in the chain will be updated.
Important Implementation Advisory
We have observed that some integrators are implementing certificate pinning in a way that could lead to service disruptions. To maintain security while ensuring service continuity:
✅ DO: Pin the root CA certificate
❌ DO NOT: Pin the complete certificate chain or leaf certificates
Rationale
Root CA pinning provides the security benefits of certificate pinning while maintaining operational flexibility.
Full chain or leaf certificate pinning will cause failures during routine certificate rotations
Root CAs change very infrequently, reducing maintenance overhead
Implementation Resources
Amazon Trust Service Root CA Repository: https://www.amazontrust.com/repository/
Mozilla CA/Root CA Lifecycles: https://wiki.mozilla.org/CA/Root_CA_Lifecycles
OWASP Certificate and Public Key Pinning: https://owasp.org/www-community/controls/Certificate_and_Public_Key_Pinning
Expected Timeline
February 17, 2026: Announcement and preparation period begins
March 1, 2026: Date all modifications must be made by
March 5, 2026: Certificate rotation date
Support
If you have any questions around the upcoming certificate rotation, please contact Developer Support at developersupport@paytrace.com.
Posted on Feb 17, 2026 - 16:34 PST
Updated Terms and Conditions Mar 10, 2026 05:00-07:00 PDT
Dear PayTrace customer,
We are updating our Terms and Conditions to better reflect our growing services and to ensure we continue providing a transparent experience for our community.
What is changing?
While we recommend reading the full Terms and Conditions, here is a summary of the key updates:
Updated responsibilities of end users to ensure secure password protection and data management practices.
Updated language on PayTrace’s use of its customer data.
Clarification on PayTrace’s ability to gather and use feedback from its end users.
Updated dispute resolution language.
When do these changes take effect?
The updated terms are effective as of March 10th, 2026. PayTrace users who log in to the PayTrace Virtual Terminal/website will be required to agree to the new terms. For API users continuing to use the PayTrace API’s after March 10th, this serves as your agreement to these updated terms.
Where can I read more?
You can find the full version of our new Terms and Conditions on our website: https://paytrace.net/terms-conditions-2026
Thank you for being a part of the PayTrace community.
Best regards,
The PayTrace Team
Posted on Jan 26, 2026 - 07:57 PST
We are updating our Terms and Conditions to better reflect our growing services and to ensure we continue providing a transparent experience for our community.
What is changing?
While we recommend reading the full Terms and Conditions, here is a summary of the key updates:
Updated responsibilities of end users to ensure secure password protection and data management practices.
Updated language on PayTrace’s use of its customer data.
Clarification on PayTrace’s ability to gather and use feedback from its end users.
Updated dispute resolution language.
When do these changes take effect?
The updated terms are effective as of March 10th, 2026. PayTrace users who log in to the PayTrace Virtual Terminal/website will be required to agree to the new terms. For API users continuing to use the PayTrace API’s after March 10th, this serves as your agreement to these updated terms.
Where can I read more?
You can find the full version of our new Terms and Conditions on our website: https://paytrace.net/terms-conditions-2026
Thank you for being a part of the PayTrace community.
Best regards,
The PayTrace Team
Posted on Jan 26, 2026 - 07:57 PST