All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Transactional Processing Operational
Traditional ? Operational
EMV ? Operational
Checks Operational
PayTrace Go App ? Operational
JSON API Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Traditional API & Secure Checkout Operational
90 days ago
100.0 % uptime
Today
Reports - Billing | Invoicing Operational
Branded Site ? Operational
Documentation ? Operational
5-Star Support ? Operational
Processing Networks Operational
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
Chase Paymentech (CPT) Operational
Heartland Payments (HRT) Operational
Trident (MES) Operational
NGT TDC (NPT) ? Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Annual Maintenance Dec 12, 00:00-03:00 PST
On Sunday, December 12th, 2021 from 12:00am PST to 3:00am PST and on Sunday, December 19th, 2021 from 12:00am PST to 3:00am PST PayTrace will be performing annual maintenance. This maintenance will require downtime of our systems, which will impact payment processing and access to our entire suite of products. After this upgrade, there will be no action required by merchants or developers.
Posted on Nov 12, 16:44 PST
Virtual Terminal | Traditional API | Secure Checkout Uptime
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JSON API Uptime
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Branded Site Uptime
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Past Incidents
Nov 28, 2021

No incidents reported today.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021
Resolved - PayTrace has made several security updates to address the fraudsters that were bringing their cards in and testing them on our site. We have seen the attempted fraud cases drop to virtual zero daily incidents since the releases of our security updates. One of the major updates was improving our URLs with the Payment Link. Your security is our top priority, and this is just one example of the ways we’re consistently working to keep your accounts secure.

We understand that fraud is an ongoing battle, and PayTrace is more determined than ever at tackling any future incident the comes our way. We will continue to monitor all accounts and raise the flag when needed moving forward.

Stay on top of our platform updates by subscribing to our blog. We’re posting regular updates on how merchants can stay vigilant against fraudulent transactions. For additional information, please connect with the PayTrace Client Support team.

Thanks,

The PayTrace Team
Nov 18, 08:29 PST
Monitoring - To mitigate this we recommend you confirm the admin email listed on your account. This is important, because when a security feature is triggered, our system emails the account admin. Merchants should also review transactions daily prior to settlement. As fraudsters become more sophisticated, we will continue to adapt security features. PayTrace and the entire payment industry are experiencing carding attacks as a result of fraudsters bringing in their own cards and testing them on public sites, resulting in fraudulent transactions being processed. Carding is not a data breach. Most of these transactions are being declined, with small amounts approving and settling. Feel free to contact support if you have additional questions.
Sep 30, 09:20 PDT
Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.

Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.