All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Transactional Processing Operational
Traditional ? Operational
EMV ? Operational
Checks Operational
PayTrace Go App ? Operational
JSON API Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Traditional API & Secure Checkout Operational
90 days ago
100.0 % uptime
Today
Reports - Billing | Invoicing Operational
Branded Site ? Operational
Documentation ? Operational
5-Star Support ? Operational
Processing Networks Operational
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
Chase Paymentech (CPT) Operational
Heartland Payments (HRT) Operational
Trident (MES) Operational
NGT TDC (NPT) ? Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
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Branded Site Uptime
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Past Incidents
Mar 20, 2023
Resolved - This incident has been resolved.
Mar 20, 10:42 PDT
Investigating - Our automated systems are having trouble reaching our servers and we're investigating the possible connectivity issues. More information will be made available soon.
Mar 20, 10:31 PDT
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023
Completed - The scheduled maintenance has been completed.
Mar 12, 18:14 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 17:16 PDT
Scheduled - Our rollout of our TLS Ciphers went out as scheduled with success.

Our team began working with a handful of merchants who were dealing with unique complications from our rollout that required additional troubleshooting on both ends to restore connectivity to PayTrace.

Although this was to be a permanent update, with the new data, we decided to make this right for our merchants who were dealing with complications on their servers. Our first goal is to make Merchants Happy. That is the main reason behind making this decision.

Moving forward, we plan on working to expeditiously remediate this issue, while remaining compliant with PCI.

We will provide an updated communication once we have more information on this.

Sincerely,
The PayTrace Team

Mar 12, 17:12 PDT
Completed - The scheduled maintenance has been completed.
Mar 12, 01:50 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 01:00 PST
Scheduled - We’re rotating our TLS Ciphers in order to remain in compliance with PCI standards.

What is the change and when is this happening?

PayTrace will be updating our TLS Ciphers during our maintenance window of 1 – 4 a.m. Pacific on Sunday, March 12, 2023, this change impacts merchants using our API. It also requires their TLS Ciphers to be updated to ensure their connectivity to our platform continues without interruption.

We've prepared a document with updated ciphers to help your merchants:

https://mcusercontent.com/372246c9c15363c2b89b7866d/files/8719b9b7-37c6-b4ce-c2da-7874edae7e19/PayTrace_Supported_TLS_Cipher_Suites_2023.01.pdf

Once made, this update will be permanent in order for us to continue complying with PCI standards.

If your have any questions related to this PCI update, please get in touch with our Pacific NW-based 5-star Client Support team at support@paytrace.com or call (888) 806-6545.

Sincerely,
The PayTrace Team

Feb 14, 08:36 PST
Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023
Resolved - This incident has been resolved.
Mar 9, 01:32 PST
Investigating - Our automated systems are having trouble reaching our servers and we're investigating the possible connectivity issues. More information will be made available soon.
Mar 9, 01:32 PST
Mar 8, 2023

No incidents reported.

Mar 7, 2023

No incidents reported.

Mar 6, 2023

No incidents reported.