All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Transactional Processing Operational
Traditional ? Operational
EMV ? Operational
Checks Operational
PayTrace Go App ? Operational
JSON API Operational
90 days ago
99.9 % uptime
Today
Virtual Terminal Operational
90 days ago
99.9 % uptime
Today
Traditional API & Secure Checkout Operational
90 days ago
99.9 % uptime
Today
Reports - Billing | Invoicing Operational
Branded Site ? Operational
Documentation ? Operational
5-Star Support ? Operational
Processing Networks Operational
90 days ago
100.0 % uptime
Today
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
NGT TDC (NPT) ? Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
EPX Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On Saturday, August 24, 2024, we will be performing planned maintenance on all PayTrace systems.

Beginning at 10:00 pm (PT), all PayTrace services, including transaction processing and account access, will be unavailable for a period of up to 60 minutes. If you have any questions, please contact Client Services at support@paytrace.com.

We apologize for any inconvenience and thank you for your understanding as we work to maintain the security and performance of the PayTrace services.

Posted on Jul 23, 2024 - 12:29 PDT
Virtual Terminal | Traditional API | Secure Checkout Uptime
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JSON API Uptime
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Branded Site Uptime
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Past Incidents
Jul 24, 2024

No incidents reported today.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - Our teams collaborated with AWS to implement a solution that restored connectivity in PayTrace. All systems are now operational. Thank you for your patience.

PayTrace

Jul 19, 01:37 PDT
Identified - Our team has identified an issue impacting all customers of Amazon Web Services (AWS). Our teams have all hands on deck working on a solution to bring PayTrace back online. We will provide additional updates as they become available. More information on the AWS outage can be found here: https://health.aws.amazon.com/health/status
Jul 18, 23:29 PDT
Jul 18, 2024
Jul 17, 2024
Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
Jul 17, 13:59 PDT
Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Jul 17, 13:49 PDT
Resolved - This incident has been resolved. Our website is back up and running.
Jul 17, 13:55 PDT
Identified - We have identified an issue with accessing our PayTrace.net website. However, you can still log in to PayTrace by going directly to PayTrace.com/login.pay.
We have located the issue and are working on fixing it. We will provide updates as they become available.

Jul 17, 13:36 PDT
Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
Jul 17, 13:34 PDT
Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Jul 17, 13:29 PDT
Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
Jul 17, 13:24 PDT
Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Jul 17, 13:16 PDT
Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
Jul 11, 20:39 PDT
Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Jul 11, 20:24 PDT
Jul 10, 2024

No incidents reported.