All Systems Operational

About This Site

All PayTrace systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see any updates here, please email our support team at support@paytrace.com

Transactional Processing Operational
Traditional ? Operational
EMV ? Operational
Checks Operational
PayTrace Go App ? Operational
JSON API Operational
90 days ago
100.0 % uptime
Today
Virtual Terminal Operational
90 days ago
100.0 % uptime
Today
Traditional API & Secure Checkout Operational
90 days ago
100.0 % uptime
Today
Reports - Billing | Invoicing Operational
Branded Site ? Operational
Documentation ? Operational
5-Star Support ? Operational
Processing Networks Operational
90 days ago
100.0 % uptime
Today
TSYS (Vital) Operational
Global Payments (GBL) Operational
First Data North (FDT) Operational
NGT TDC (NPT) ? Operational
Magensa (MAG) Operational
Payliance TransfusionBOC (CYBR) Operational
Sage Payment Solutions (EFT) Operational
EPX Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Virtual Terminal | Traditional API | Secure Checkout Uptime
Fetching
JSON API Uptime
Fetching
Branded Site Uptime
Fetching
Past Incidents
Jun 13, 2024

No incidents reported today.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
Jun 6, 19:41 PDT
Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Jun 6, 19:40 PDT
Resolved - Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.
Jun 6, 19:36 PDT
Investigating - Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.
Jun 6, 19:04 PDT
Resolved - This incident has been resolved.

Thanks,
PayTrace

Jun 6, 14:34 PDT
Identified - We have identified the issue and are actively working on a solution. Further details will follow soon. Thank you for your patience and understanding.

Sincerely,
PayTrace

Jun 6, 13:52 PDT
Investigating - We are aware of the latency issue affecting sign-ins to PayTrace and the use of the Virtual Terminal. While you can still log in and process transactions, we are working tirelessly to restore normal performance.

We appreciate your patience and understanding while we resolve this issue.

Jun 6, 13:06 PDT
Jun 5, 2024

No incidents reported.

Jun 4, 2024

No incidents reported.

Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.

May 30, 2024
Resolved - This incident has been resolved.
May 30, 16:04 PDT
Update - Our team has identified a DNS issue that impacted a large quantity of users from being able to login to their account. Our teams have implemented a number of changes as a result, and were able to restore service for these users. Performance has been stable for roughly 24 hours. Our teams will continue to monitor site availability closely and will communicate out if there are any further disruptions.
Sincerely,
PayTrace

May 30, 14:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results. We will be publishing a post-mortem here shortly.

Thank you for your patience during this issue.

The PayTrace Team

May 29, 15:31 PDT
Update - Our teams are still investigating the root cause of this issue, and have validated that the performance of our login page is back up and running. You are now able to log in like normal. We have all hands on deck to find what caused this issue and to put in a permanent fix. Once we have done that, we will provide more information about the incident here shortly.
May 29, 14:47 PDT
Investigating - We are currently investigating a latency issue when signing into PayTrace.

We appreciate your patience as we work towards a resolution.

May 29, 13:24 PDT