04/16/20 Recurring Payments Issue

Incident Report for PayTrace

Resolved

Recurring payments from 04/16/20 have all been successfully processed.

We apologize for any inconvenience this may have caused.

PayTrace

Posted Apr 16, 2020 - 09:04 PDT

Identified

We have received notification that recurring payments scheduled to run 4/16/20 did not process. We currently have this issue escalated and our tech team is diligently working to correct it. Once resolved, recurring transactions dated for 4/16/20 will be processed and you will receive notification as you normally do when the process is complete.

We will also update our status page once the process completes.

Posted Apr 16, 2020 - 07:39 PDT

This incident affected: Reports - Billing | Invoicing.