Impacted ability to send receipts and/or save customers from approval screen

Incident Report for PayTrace

Resolved

We have received notification from a number of merchants who are reporting not being able to email receipts and/or save customers once they reach the approval screen after processing a transaction.

After investigating, we have found that clearing your internet browser's cookies/cache and history will clear up the issue and restore the functionality to send emails and save customers if you are experiencing this.

If you are still experiencing any loss of functionality regarding your ability to send receipts or save customers after processing a transaction, please reach out to our support team at support@paytrace.com or by calling 888-806-6545. Thank you for your patience and understanding as we looked into this.

Posted Aug 27, 2019 - 10:13 PDT

This incident affected: Virtual Terminal.