Telephone Support Unavailable

Incident Report for PayTrace

Resolved

8x8 has resolved the issue. Telephone support is now available.

Posted Feb 13, 2024 - 07:38 PST

Identified

PayTrace utilizes 8x8 as our phone provider. They have identified issues impacting the ability of agents to login, and customers to make phone calls. They have all hands on deck to get their system back up and running at full speed. While this issue gets corrected, please send all questions to support@PayTrace.com for immediate assistance. We’ll post updates when we know more.

Thank you, for your patience.

Posted Feb 13, 2024 - 07:29 PST

This incident affected: 5-Star Support.