Site Latency

Incident Report for PayTrace

Resolved

At this point, the latency issue has been resolved and the site should be functioning as normal.

Posted Oct 15, 2018 - 14:36 PDT

Update

We are continuing to investigate this issue.

Posted Oct 15, 2018 - 09:59 PDT

Investigating

We are currently investigating reports of latency when accessing PayTrace. We are working on identifying the issue and bringing our site back to full speed. Please check back with the site periodically as we resolve this this issue. Additionally, you may also check our status page as we will be providing real time updates.

Posted Oct 15, 2018 - 09:35 PDT

This incident affected: JSON API, Virtual Terminal, and Traditional API & Secure Checkout.