NGT TDC Processing Platform is back up and running. Transactions are now processing like normal. NGT has confirmed the connectivity issue was on their end, and their team was able to fix the bug.
Thank you for your patience during this issue.
PayTrace
Posted Sep 26, 2023 - 11:21 PDT
Update
NGT TDC Processing Platform is continuing to experience issues. Our technology team is working with NGT to see when their platform will be back up and running. We will provide more updates as they become available.
Posted Sep 26, 2023 - 10:59 PDT
Identified
We have identified the issues that are sporadically affecting the ability to process transactions on the NGT TDC Processing Platform. Our technology team is working with NGT to see what is causing the error when processing. We apologize for this issue and have all hands on deck trying to resolve this issue as quickly as possible. We will provide more updates as they become available.
Posted Sep 26, 2023 - 09:44 PDT
This incident affected: Processing Networks (NGT TDC (NPT)).