Possible Performance Issues

Incident Report for PayTrace

Resolved

Our automated systems had detected possible performance issues with our External Branded Site (paytrace.net). The performance issues have been resolved.

Posted May 17, 2024 - 11:34 PDT

Identified

We are aware of the issue and have all hands on deck to get this resolved. If you experience issues logging in, please go directly to our login page at paytrace.com/login.pay as a workaround. We will provide updates as soon as they become available.

Thanks,
PayTrace

Posted May 17, 2024 - 11:33 PDT

Investigating

Our automated systems have detected possible performance issues with our External Branded Documentation Site (help.paytrace.com). We're currently investigating and will provide more information soon.

Posted May 17, 2024 - 11:28 PDT

This incident affected: Documentation.