PayTrace is back up and running!

Incident Report for PayTrace

Resolved

PayTrace is back online! We will be providing a comprehensive retrospective with more details surrounding the outage within the next 24-48 hours. Our team will continue to monitor the entire system closely throughout the night to ensure stability. We want to apologize for the inconvenience this outage has caused your business. Please know that we take this very seriously and did not rest until this issue was resolved. Our number one goal is to Make Merchant’s Happy and know that our entire team will learn from this and get better.

Posted Jun 25, 2019 - 19:36 PDT

This incident affected: JSON API, Virtual Terminal, Traditional API & Secure Checkout, Reports - Billing | Invoicing, Branded Site, Documentation, and 5-Star Support.