Communication Errors Impacting NGT Processing

Incident Report for PayTrace

Resolved

The NGT Team has resolved the issue, and processing is back up and running normally.

Posted Feb 20, 2025 - 09:08 PST

Identified

We want to inform you that PayTrace has identified communication errors that are affecting the ability to process transactions on the NGT Processing platform. After reaching out to NGT, it has been confirmed that the issue is on their end. The NGT team is currently mobilizing all resources and is actively working to resolve the issue.

We appreciate your patience during this time and will keep you updated as soon as they are back up and fully operational. Thank you for your understanding.

Posted Feb 20, 2025 - 08:29 PST

This incident affected: Processing Networks (NGT TDC (NPT)).